Privacy Policy
Last Updated: October 19, 2022
This website is owned and operated by LenderMatch LLC, an Illinois limited liability
company (“LenderMatch”). We want you to understand what information we collect,
how we safeguard that information and how we use your information. This Privacy
Policy applies to the information we collect through the LenderMatch websites and
otherwise. Your use of the LenderMatch websites and our services is subject to this
Privacy Policy and the Terms of Use.
This website, and all other LenderMatch websites (collectively, the “Websites”) are
general audience sites and we do not knowingly collect personal, or other, information
from children under the age of 18. If you are under the age of 18, please do not use our
site.
We respect and value the privacy of our clients and have developed this Privacy Policy
to demonstrate our commitment to protecting your privacy. This policy describes and
sets forth our policies on the following topics:
1. What information we collect
2. How we collect your information
3. How we use your information
4. Disclosure of your information to third-parties
5. Updating and Accessing your information
6. Security
7. Choice/Opt-out
8. Information obtained from third-parties
9. Special Notice to California Residents
10. Special Notice to Vermont Residents
11. Notification of Privacy Policy changes
12. Contact information
This privacy statement describes how LenderMatch collects and uses the personal
information you provide on our website. It also describes the choices available to you
regarding our use of your personal information and how you can access and update this
information.
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You agree to this Privacy Policy by accepting LenderMatch’s Terms of Use, by
accessing, browsing, or using this website. You can find a copy of our Terms of
Use here.
1. What information we collect
We collect the following personal information:
Contact information such as name, mailing address, e-mail and telephone.
Personally identifiable information such as your Social Security Number and date
of birth.
Unique identifiers such as user name, account number and password.
Preferences information such as demographic data and data about your online
activity on the Websites.
We collect the following information regarding your business:
Name, address, telephone, size, type, and various other aspects regarding your
business.
Business Documents: Some clients provide various business and personal
documents to LenderMatch to provide to certain potential lenders. These
documents may include personal and business tax returns in addition to other
sensitive documents. Any such documents are securely stored and safeguarded.
At your request and with your permission, these documents may be shared with
certain lenders. Under no circumstances will we disclose, transmit, or share in
any way, these documents without your permission.
2. How we collect your information
Log Files: Any time you visit any of our websites, our servers automatically
gather information from your browser (such as your IP addresses, browser type,
Internet service provider (ISP), referring/exit pages, platform type, date/time
stamp, and number of clicks) to analyze trends, administer the site, prevent
fraud, track visitor movement in the aggregate, and gather broad demographic
information. For example, we may log your IP address for system administration
purposes. IP addresses are logged to track a user´s session. This gives us an
idea of which parts of our site users are visiting. We do not share the log files
externally.
Cookies: We use “cookies” to keep track of some types of information while you
are visiting our website or using our services. Cookies are very small files placed
on your computer, and they allow us to count the number of visitors to our
website and distinguish repeat visitors from new visitors. They also allow us to
save user preferences and track user trends. We rely on cookies for the proper
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operation of our website; therefore, if your browser is set to reject all cookies, the
website will not function properly. Users who refuse cookies assume all
responsibility for any resulting loss of functionality. We do not link the cookies to
any personally identifiable information.
Web Beacons: ”Web beacons” (also known as “clear gifs” and “pixel tags”) are
small transparent graphic images that are often used in conjunction with cookies
in order to further personalize our website for our users and to collect a limited
set of information about our visitors. We may also use web beacons in email
communications in order to understand the behavior of our customers. We do not
link the web beacons to any personally identifiable information.
Sign-Up Information: To process sign-ups, we may require your name, address,
phone number, email address and other personal information. Such information
is used primarily to process your order or as otherwise described herein. This is
information you provide to us.
E-mails and Telephone Calls: We require an e-mail address from you when you
register for our services. We use your e-mail for both transactional (e.g., order
confirmation, refund and renewal processing) and promotional (e.g., newsletters,
new product offerings, special discounts, event notifications, special third-party
offers) purposes. E-mail messages we send you may contain code that enables
our database to track your usage of the e-mails, including whether the e-mail was
opened and what links (if any) were clicked. If you would rather not receive
promotional e-mails from us, please see the section below labeled “Choice/Opt-
Out”. We reserve the right to send you certain communications relating to the
LenderMatch services, such as service announcements and administrative
messages, without offering you the opportunity to opt out of receiving them. We
may also contact you by telephone or text message (including to any wireless
number you may provide to us) solely in connection with LenderMatch’s services.
If you would rather not receive telephone calls or text messages from us, you
may change or delete your number from your account preferences page(s), or
ask to be removed from our contact list if you receive a call or text message from
us. We fully comply with the requirements of the U.S. CAN-SPAM Act.
Other Sources. We may obtain information about you from third parties such as
credit reports. We do not pull a credit report without your permission.
3. How we use your information
In general, we use your information to:
o Deliver the products and services you have requested and which we
provide;
o Manage the customer relationship with you;
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o Research and analyze your use of, or interest in, our products and
services and those offered by third parties;
o Communicate with you about products and services;
o Deliver tailored and targeted advertisements;
o Understand the overall effectiveness of our online advertising, content,
programming and other activities; and
o Manage our business.
Business and financial information you provide is used to attempt to match you to
an appropriate business loan lender and other business products and service
providers
4. Disclosure of your information to third parties
Disclosure By Law: You acknowledge and agree that we may disclose
information you provide if required to do so by law, at the request of a third party,
or if we, in our sole discretion, believe that disclosure is reasonable to (1) comply
with the law, requests or orders from law enforcement, or any legal process
(whether or not such disclosure is required by applicable law) and (2) protect or
defend LenderMatch´s, or a third party´s, rights or property.
Lenders and/or brokers. By signing up for our services or submitting a request for
a business loan product or service as offered on the Websites, you signify your
agreement to proceed and that you are consenting, acknowledging and agreeing
to the disclosure of you information with lenders and/or brokers within our
network. We will not perform a credit check without your authorization. Please be
aware that the lenders, brokers, and/or other service providers with whom you
are matched and with whom your information is shared may retain your
information, even if you do not enter into an agreement for their products or
services. Please contact each such party directly regarding their privacy and
information policies. Also, if you enter into an agreement with a lender, broker, or
other service provider through the LenderMatch service and make changes to
the information you have provided to us, we may share the updated information
with such lenders, brokers, and/or service providers.
Disclosure to Trusted Third Parties By Us: Upon completing a profile on the site,
we will share your information with third party service providers with whom you
are matched. By accepting the Terms of Use, you agree to receive various
marketing materials from our trusted third parties, including potential lenders and
service providers. We are not responsible for the material of the third parties or
their actions. Your information may also be shared with third-party contractors
that provide services to LenderMatch and are bound by this privacy policy. Your
information will be treated as private and confidential by such third parties and
not used for any other purpose than we authorize. In addition, from time to time,
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we may share personal information (such as e-mail or mailing address) about our
user base with carefully selected third parties, so they can offer goods and
services that we believe may be of interest to our users. If you do not wish to
receive offers from our trusted partners, you can change your e-mail preferences
at any time by following the steps outlined in the “Choice/Opt-Out” section below.
By disclosing your information to us through signing up on any of the Websites
and agreeing to the Terms, you expressly consent to any transfer of your
information as described in this Privacy Policy, the Terms, and the Site.
5. Updating and accessing your information
You may update or access your profile information at any time by logging into your
account and making any change or update. Any changes made will be updated
immediately.
If you want to stop using your account you may deactivate it or delete it. When you
deactivate an account, your information will not be send to any further lenders, brokers,
or other third parties, but the information will not be deleted. By deactivating your
account you will have the ability to restore the account in its entirety.
You may delete your account from LenderMatch. If you choose to delete your account it
will be permanently deleted from LenderMatch. You should only delete your account if
you are certain you never want to reactivate it again.
Upon deletion of your account, data you provide to LenderMatch will be retained by
LenderMatch in a commercially reasonable manner. Once your account is deleted,
LenderMatch will not share your information, and will only use your data for internal
research and LenderMatch marketing. Data that is retained by LenderMatch will be
retained for a commercially reasonable period of time as determined by LenderMatch.
6. Security
We have extensive security measures in place to protect the loss, misuse and alteration
of the information stored in our database. These measures include the use of Secure
Socket Layer (SSL) technology during credit card transactions and administrative
access to site data, as well as other proprietary security measures which are applied to
all repositories and transfers of user information. We will exercise reasonable care in
providing secure transmission of information between your computer and our servers;
but given that no information transmitted over the Internet can be guaranteed 100%
secure, we cannot ensure or warrant the security of any information transmitted to us
over the Internet and hence accept no liability for any unintentional disclosure. For
further information, please see our Terms of Use.
In the event there is a data breach at LenderMatch, LenderMatch will notify you within
45 days. We will notify you that a breach occurred, what type of information was
breached, when the breach occurred, what steps you can follow to further protect your
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information, what actions we are taking regarding the breach and what steps we are
taking to ensure the breach does not happen again.
Do not share your account login and/or password with any other individual. Your
account login and/or password is sensitive and your sharing of your account information
may lead to additional exposure to your account.
7. Choice/Opt-Out
You may choose to stop receiving our newsletter or marketing emails by following the
unsubscribe instruction included in these emails or you can contact us
at support@LenderMatch.com.
You can choose not to provide us with certain information, but this will likely result in the
inability to use certain features of the Websites and to obtain the services and products
you are seeking. As a general matter, do not post personal information on public
forums. You are solely responsible for the posting of any personal information on public
forums.
If, after signing up for our services, you decide you no longer wish to receive our
services or future contact from lenders, brokers, or other third parties to which your
information has been referred, you may cancel your account as discussed herein. Upon
cancelling your account, your information will no longer be sent to lenders, brokers, or
other third parties. This does not guarantee that these lenders, brokers, or other third
parties will cease contacting you or using your information. Please be sure to reach out
to all lenders, brokers, and/or other third parties to ensure they cease contacting you.
Certain federal and state regulations require that we maintain a record of your
information for certain periods of time. Due to these regulations, we may be unable to
completely delete your information from our database until the time requirements of
these regulations have expired.
8. Information Obtained from Third Parties
We purchase marketing data about our customers from third parties and combine it with
information we already have about you, to create more tailored advertising and
products.
If you provide information about others, or if others give us your information, we will only
use that information for the specific reason for which it was provided to us.
Any information obtained from a third-party will be used to assist matching your
business with various lenders.
The Websites contain links to other websites that are maintained by third parties. These
third parties are solely responsible for their own websites and we encourage you to
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reach out to such third parties for copies of and information regarding their security
practices. We do not control, and are not responsible for, the privacy and security
practices of these third parties.
9. Special Notice to California Residents. If you are a resident of California, in
addition to the rights set forth in this Privacy Policy:
We will not share any personal information about you with third parties to the
extent prohibited by applicable California law or to the extent your prior consent
to share is required by applicable California law; and
You have the right to request information from us regarding the manner in which
we share certain categories of information with third parties for their direct
marketing purposes. California law gives you the right to send us a request at a
designated address to receive the following information:
the categories of information we disclosed to third parties for their direct
marketing purposes during the preceding calendar year;
the names and addresses of the third parties that received that information; and
if the nature of the third party’s business cannot be determined from their name,
examples of products or services marketed.
We may provide this information in a standardized format that is not specific to your
situation. Requests may be sent to privacy@lendermatch.com
10. Special notice to Vermont residents.
Vermont law places additional limits on sharing information about Vermont residents so
long as they remain residents of Vermont. In accordance with Vermont law, we will not
share information we collect about Vermont residents to companies outside of
LenderMatch except: (1) As permitted by law; (2) To companies that perform marketing
or other services on our behalf;
(3) Name, contact and transaction and experience information to other financial
institutions with which we have joint marketing agreements; or (4) With the authorization
or consent of the Vermont resident. We also will not share non-transactional information
about Vermont residents received from others within the LenderMatch family of
companies except with the authorization or consent of the Vermont resident.
11. Notification of Privacy Policy Changes
We may update this privacy policy to reflect changes to our information practices. If we
make any material changes, we will notify you by email (sent to the email address
specified in your account) or by means of a notice on this Site. We encourage you to
periodically review this page for the latest information on our privacy policy. When we
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make changes to this Privacy Policy we will revise the revision date at the top of the
Privacy Policy.
12. Contact Information
You can contact us about this privacy policy by writing or email us at the address below:
LenderMatch LLC
3426 Wheatland Circle, Geneva, IL 60134
Email: support@lendermatch.com
Phone: +1 (630) 635-3700